Shipping policy
Shipping & Delivery Policy
Last updated: September 4, 2026
At Kivaro, we carefully pack every order so your products reach you safely and in good condition. We currently deliver across Pakistan.
1. Order Processing
Once you place an order, our team will process and prepare it for shipment.
Orders are generally processed within 1–3 business days.
Please note that orders placed on weekends or public holidays may take additional time to process.
2. Delivery Time
After your order has been dispatched, delivery generally takes:
📦 3–7 business days
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside of Kivaro's control.
Remote areas may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Kivaro may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly mentioned on our website.
4. Cash on Delivery
We may offer Cash on Delivery (COD) on eligible orders and locations.
When placing a COD order, please ensure that your provided:
Name
Phone number
Delivery address
are accurate and complete.
Customers are expected to accept confirmed COD orders. Repeated refusal or non-acceptance of COD deliveries may result in COD being restricted on future orders.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information where available.
Tracking updates are dependent on the courier service and may take some time to appear after the package has been handed over.
6. Incorrect Address or Contact Information
Please carefully check your shipping information before completing your order.
Kivaro is not responsible for delivery delays or failed deliveries caused by:
Incorrect or incomplete addresses
Incorrect phone numbers
Customers being unavailable to receive the order
Refusal to accept a confirmed order
If an order needs to be re-shipped because incorrect information was provided, additional shipping charges may apply.
7. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:
Weather conditions
Public holidays
Courier delays
High order volumes
Road closures
Other unforeseen circumstances
If your order is significantly delayed, please contact us and we'll do our best to assist you.
8. Damaged Packages
We take care when packaging your order. However, if your package arrives damaged, please take clear photos/videos of the package and product before disposing of any packaging.
Contact us within 24 hours of receiving the order so that we can investigate the issue and assist you according to our Return & Refund Policy.
9. Delivery Issues
If your tracking information shows that your order has been delivered but you haven't received it, please contact us as soon as possible.
We'll work with the relevant courier service to investigate the delivery.
10. Contact Us
If you have any questions regarding your order or delivery, please contact us:
Kivaro
📧 Email: Kivaropk@gmail.com
📱 WhatsApp: 0337 2528959
We're happy to help you with any questions regarding your order.